Services · Support & SLA
Tiered support plans for every enterprise need.
From standard business hours to 24/7 critical response — ATOMIC support plans that fit your uptime requirements.
Overview
Support that actually shows up.
ATOMIC support plans give you named contacts, guaranteed response times, ticket management and a clear escalation path — so issues get resolved, not just acknowledged.
- Named support contacts
- Tiered SLAs — Bronze to Platinum
- 24/7 critical incident line
- Ticket and change management
- Monthly reporting
- Annual review and optimisation
Capabilities
Core capabilities of the platform.
Help desk
Single point of contact.
Response SLAs
Guaranteed response times.
Monitoring
Proactive issue detection.
Reporting
Ticket trends and KPIs.
Named contacts
Know who to call.
Escalation
Clear path to resolution.
Features
Everything your teams need — out of the box.
24/7 critical line
For P1 incidents.
ITSM tooling
Ticket, change and asset mgmt.
Knowledge base
Self-service and FAQs.
Root cause analysis
For major incidents.
Training
User enablement included.
Proactive patching
Planned maintenance.
Related
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